This Privacy Policy applies to all users of the 92 Go platform at 92go.run and covers the collection, processing, storage, and protection of personal data. By registering an account or using the platform, you confirm that you have read and understood this Policy.
1 Introduction
At 92 Go, we understand that when you hand over your personal information to sign up for an account, you are trusting us to treat it with respect. That trust is something we take seriously. This Privacy Policy is designed to explain in plain, readable terms what data we gather from our Pakistani players, how we use it, who we share it with, and what controls you have over it.
92 Go is an online gaming and cricket betting platform serving users in Pakistan. When you interact with the 92 Go website or any feature of the platform — whether that is registering an account, making a deposit via Easypaisa or JazzCash, placing a bet on a live PSL match, or contacting our support team — you share information with us. This policy covers all of those interactions.
We do not sell your personal information to third parties. We do not use your data to serve advertisements on other platforms. What we collect, we collect because we need it to run the platform, process your transactions in PKR, comply with legal obligations, and keep 92 Go secure for everyone using it. That is the straightforward reality of how 92 Go handles data, and this policy spells out the specifics.
This Privacy Policy should be read alongside the 92 Go Terms and Conditions and the Responsible Gaming Policy, which together govern your relationship with the platform.
2 Data We Collect
92 Go collects personal data in two broad categories: information you provide directly, and information we gather automatically through your use of the platform. The table below summarises the main categories of data we hold about registered players:
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number (where KYC is required) | Registration / verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Easypaisa / JazzCash / NayaPay / SadaPay account reference, IBFT account details, Visa/Mastercard last-four digits | First deposit / withdrawal |
| Transaction Data | Deposit amounts in PKR, withdrawal amounts in PKR, transaction timestamps, payment method used | Every financial transaction |
| Gaming Data | Bets placed, games played, session duration, win/loss history, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Every platform visit |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly necessary for identity verification purposes. Where identity documents such as a CNIC scan are provided for KYC verification, these are stored securely and handled only by authorised compliance staff.
Encrypted at Rest
All personal data stored on 92 Go servers is encrypted at rest. Your CNIC details, payment references, and account credentials are never stored in plain text on any system.
SSL in Transit
Every connection between your device and 92 Go is protected by SSL/TLS encryption. Any data submitted through the platform — logins, deposits, form submissions — travels encrypted.
No Data Sales
92 Go does not sell, rent, or trade your personal information to advertising networks, data brokers, or any third party for commercial purposes. Your data stays at 92 Go.
3 How We Collect Your Data
92 Go collects your personal information through a number of channels, depending on how you interact with the platform:
- Direct submission at registration: When you create your 92 Go account, you provide your name, mobile number, date of birth, and contact details. This information forms the core of your player profile.
- Payment transactions: When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, our payment processing systems record the transaction details — including the amount in PKR, the timestamp, and a reference identifier linked to your payment method.
- Identity verification: If your account reaches a withdrawal threshold or is flagged for verification, you may be asked to submit a CNIC scan, passport copy, or other documentation. These are handled through secure upload channels and accessed only by authorised personnel.
- Platform activity: As you use 92 Go — browsing games, placing bets, accessing the live cricket score section, or interacting with promotions — our systems log your activity. This logging is used for account security, responsible gaming monitoring, and platform improvement.
- Cookies and technical tracking: When you visit 92go.run, cookies and similar technologies collect technical data about your device and session. See Section 6 for full details on how 92 Go uses cookies.
- Support interactions: When you contact 92 Go support via live chat or email, the contents of those interactions are recorded and associated with your account for quality assurance and dispute resolution purposes.
4 Why We Use Your Data
92 Go uses the personal data it collects for the following specific purposes. For each purpose, we rely on a legitimate legal basis for processing:
- Account creation and management: We need your name, contact details, and date of birth to create and maintain your 92 Go player account, verify your identity, and ensure you meet the minimum age requirement of 18 years. This processing is necessary for the performance of your contract with 92 Go.
- Processing deposits and withdrawals in PKR: Your financial data — including mobile wallet references for Easypaisa, JazzCash, and other Pakistani payment methods — is used to process deposits to your account and pay out your winnings. This is necessary for contract performance.
- Anti-fraud and security: 92 Go monitors transaction patterns, login behaviour, and gaming activity to detect and prevent fraud, money laundering, multi-accounting, and other prohibited activity. This is a legal obligation and a legitimate interest of the platform and its users.
- Responsible gaming compliance: Gaming activity data — including session frequency, deposit volumes, and betting patterns — is used to identify players who may be exhibiting signs of problem gambling. This allows 92 Go to reach out proactively, apply responsible gaming tools, and comply with the platform's responsible gaming obligations.
- Customer support: Communication records are used to manage and resolve your queries, process complaints, and improve the quality of support provided to Pakistani players.
- Legal and regulatory compliance: 92 Go is required to maintain certain records — including transaction histories and identity verification documents — for compliance with applicable financial crime prevention obligations. This processing is a legal necessity.
- Platform improvement: Aggregated, anonymised usage data is used to understand how players navigate the 92 Go platform, which features are most used, and where improvements can be made. This does not involve identifying individual users.
92 Go will not use your personal data for any purpose not listed in this Policy without first informing you and, where required, obtaining your consent. If we intend to use your data in a new way, we will update this Privacy Policy and notify registered players.
5 Sharing Your Data
92 Go does not sell, rent, or otherwise commercially share your personal data with third parties. There are, however, specific and limited circumstances in which your data is shared with trusted parties in order for 92 Go to operate its platform and meet its obligations:
- Payment processors: To process your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard, we share the minimum necessary transaction data with those payment providers. These providers are bound by their own privacy and security obligations.
- Identity verification providers: Where 92 Go uses a third-party service to assist with KYC (know your customer) verification, identity document data is shared with that provider under strict data processing agreements. Verified data is not retained by these providers beyond the verification process.
- Technology and platform service providers: 92 Go may use third-party technology providers — such as cloud hosting, game software providers, or analytics tools — who process data on our behalf under data processing agreements that restrict their use of your information to the specific service they provide to 92 Go.
- Legal and regulatory authorities: Where required by law, regulation, court order, or lawful request from an authority, 92 Go may disclose personal data as necessary. 92 Go will notify you of such a disclosure where legally permitted to do so.
- Fraud prevention and anti-money laundering: Where 92 Go has a reasonable belief that an account is involved in fraudulent activity or financial crime, relevant data may be shared with appropriate authorities or industry-level fraud prevention bodies.
92 Go never shares your personal data with advertising networks, social media platforms, or third-party marketers. You will not find 92 Go player data appearing in targeted advertising systems on other platforms.
6 Cookies and Tracking Technologies
92 Go uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device when you visit a website. They allow the site to remember certain things about your visit — like keeping you logged in between sessions — and help the platform function correctly.
The types of cookies 92 Go uses are as follows:
- Essential cookies: These are strictly necessary for the 92 Go platform to function. They manage your session login, maintain your account state during a gaming session, and process form submissions. You cannot opt out of essential cookies while using the platform — they are required for basic functionality.
- Functional cookies: These remember preferences you have set on the platform — such as your preferred language or display settings — to improve your experience. They do not track your activity for marketing purposes.
- Analytics cookies: 92 Go uses anonymised analytics cookies to understand how users interact with the platform — which pages are visited most frequently, where users drop off, and how navigation flows. This data is used in aggregate and does not identify individual users.
- Security cookies: Certain cookies are used specifically for security purposes — for example, to detect unusual login behaviour or to prevent cross-site request forgery (CSRF) attacks on your account.
92 Go does not use third-party advertising cookies or tracking pixels that report your activity to external advertising networks. You can manage cookie settings through your browser settings. However, disabling essential cookies will prevent core platform features — including login and payments — from functioning correctly.
Essential Cookies Only for Core Functions
92 Go uses only the cookies it actually needs. No advertising trackers, no social media pixels, no data-harvesting scripts from third-party ad networks.
Browser Controls Available
All major browsers allow you to view and delete cookies set by websites. You can manage your 92 Go cookie preferences at the browser level, though essential cookies are required for login and account use.
7 Data Security
92 Go takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the risk posed by the data we process. These measures are reviewed and updated regularly to reflect evolving security standards.
The key security measures in place at 92 Go include:
- SSL/TLS encryption in transit: All data transmitted between your device and 92 Go servers is encrypted using industry-standard TLS protocols. This protects your login credentials, payment information, and personal data from interception.
- Encryption at rest: Sensitive data stored on 92 Go systems — including identity documents and financial references — is encrypted at rest. Plain-text storage of sensitive data is prohibited.
- Access controls: Access to personal data within 92 Go is restricted on a need-to-know basis. Only staff whose role specifically requires access to a category of data — such as compliance staff for KYC documents — are granted that access.
- Intrusion detection and monitoring: 92 Go systems are monitored continuously for unusual access patterns, intrusion attempts, and anomalous data access behaviour.
- Secure password storage: Account passwords are never stored in plain text. They are hashed using industry-standard cryptographic algorithms.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your 92 Go account has been compromised, contact support immediately at support@92go.run. 92 Go will investigate and respond promptly to all security reports.
Your account password is your responsibility. Use a strong, unique password for your 92 Go account. Do not share it with anyone. 92 Go support staff will never ask for your password — if someone claiming to be from 92 Go asks for your password, treat it as a phishing attempt and report it immediately.
8 Data Retention
92 Go retains personal data only for as long as it is necessary for the purpose it was collected, or for as long as required by applicable legal and regulatory obligations. The following general retention principles apply:
- Active account data: While your 92 Go account is active, we retain all data associated with it — including identity information, transaction history, gaming history, and communications records.
- Financial transaction records: Transaction records — including PKR deposits, withdrawals, and bet records — are retained for a minimum of five years following the transaction date to meet anti-money laundering and financial compliance obligations.
- Identity verification documents: KYC documents such as CNIC copies are retained for the duration of your account's existence and for a minimum period after account closure as required by applicable regulations.
- Support communications: Chat and email records with 92 Go support are retained for up to three years following the date of the interaction to allow for complaint review and dispute resolution.
- Closed accounts: When your 92 Go account is closed — whether by you or by 92 Go — your personal data is not immediately deleted. It is retained for the minimum period required by legal obligations and then securely deleted or anonymised.
When personal data is no longer required and the retention period has expired, 92 Go deletes it securely or anonymises it such that it can no longer be associated with an individual. Anonymised data may be retained for statistical and platform improvement purposes without limitation.
9 Your Data Rights
As a 92 Go user, you have rights over your personal data. The following rights are available to you and can be exercised by contacting 92 Go support at support@92go.run:
Right to Access
You can request a copy of the personal data that 92 Go holds about you. We will respond to access requests within 30 days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure
In certain circumstances, you can request that we delete your personal data. This right is limited where data must be retained for legal compliance obligations.
Right to Object
You can object to certain types of data processing — particularly where 92 Go relies on legitimate interests as the legal basis for processing.
Right to Restriction
You can request that 92 Go restricts the processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Right to Portability
Where technically feasible and where processing is based on consent or contract performance, you can request your personal data in a structured, commonly used format.
To exercise any of these rights, contact 92 Go support at support@92go.run with the subject line "Data Rights Request" and a description of what you are requesting. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days, or notify you if a longer period is required.
10 Marketing Communications
92 Go may send you promotional communications — such as bonus offers, PSL betting promotions, jackpot announcements, and platform updates — via SMS or email if you have opted in to receive them. Marketing communications from 92 Go are exclusively related to the 92 Go platform and its offers. We do not send marketing on behalf of third parties.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link included in any marketing email we send you.
- Updating your communication preferences in your 92 Go account settings.
- Contacting 92 Go support at support@92go.run and requesting removal from marketing lists.
Please note that opting out of marketing communications does not affect transactional communications — you will still receive notifications related to account activity, deposit confirmations, withdrawal status updates, and security alerts. These are essential communications rather than marketing and cannot be unsubscribed from while your account is active.
92 Go does not share your contact details with external marketing companies. SMS messages or emails claiming to be from 92 Go that ask for your password or financial information should be treated as phishing attempts and reported to support@92go.run immediately.
11 Protection of Minors
92 Go is strictly an adult platform. Users must be at least 18 years of age to register and use the platform. 92 Go does not knowingly collect personal data from individuals under the age of 18.
As part of registration, users are required to confirm that they are 18 or older. 92 Go may request proof of age at any point — including before processing withdrawals — as part of its verification procedures. Where 92 Go has reason to believe that a registered user is under 18, the account will be immediately suspended pending age verification. If it is confirmed that the account holder is a minor, the account will be permanently closed and any deposits will be returned to the originating payment method where possible.
If you are a parent or guardian and believe that a minor has created an account on 92 Go using false information, please contact us immediately at support@92go.run. We will investigate and take appropriate action promptly.
12 Changes to This Privacy Policy
92 Go reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the change is significant, notify registered users via email or an in-platform notification.
We encourage all 92 Go users to review this Privacy Policy periodically. Your continued use of the 92 Go platform following a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes to the Policy, you may close your account by contacting support at support@92go.run.
Historical versions of this Policy are available on request from the 92 Go support team.
13 Contact and Data Queries
For all privacy-related queries, data rights requests, or concerns about how 92 Go handles your personal information, please contact us using the details below. We aim to acknowledge all privacy queries within 48 hours and resolve them as quickly as possible.